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FREQUENTLY ASKED QUESTIONS

  • 1. What is your return policy?
    You can return most items within 30 daysof receiving your order for a full refund. Items must be unworn, unwashed, and in their original condition with tags attached. Certain items, such as gift cards and customized products, are non-returnable.
  • 2. How do I initiate a return?
    To initiate a return, please contact us at orders@isurvivedroomparent.com with your order number and the reason for the return. We’ll provide you with instructions on how to proceed.
  • 3. How long does it take to process a refund?
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days.
  • 4. Can I exchange an item?
    Yes! If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
  • 5. Do you offer international shipping?
    Not at this time. Stay tuned, coming soon!
  • 6. How can I track my order?
    Once your order has shipped, you will receive a confirmation email with a tracking number.
  • 7. What should I do if my order is damaged or defective?
    If you receive a damaged or defective item, please contact us within 7 daysof receiving the item for a full refund or exchange.
  • 8. Can I change or cancel my order?
    If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes.
  • 9. What payment methods do you accept?
    We accept various payment methods, including credit cards, PayPal, Apple Pay and other secure payment options.
  • 10. How can I contact customer support?
    For any questions or concerns, please reach out to us at sales@isurvivedroomparent.com.
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