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STORE POLICY

CUSTOMER CARE

Welcome to I Survived Room Parent! We are committed to providing you with a positive shopping experience. Please review our store policies below:

 

1. General Information

  • Our store hours are 8 AM – 7 PM CT.

  • We reserve the right to update our policies and procedures at any time. Please check back periodically for any changes.

 

2. Ordering

  • To place an order, simply select your items and proceed to checkout.

  • All orders are subject to availability, and we will notify you if an item is out of stock.

 

3. Payment

  • We accept various payment methods, including credit cards, PayPal, and other secure payment options.

  • Payment must be received before an order is processed.

 

4. Shipping and Delivery

  • Orders are typically processed within 3 – 5 business days.

  • Shipping costs are calculated at checkout based on your selected shipping method and destination.

  • Delivery times may vary depending on your location and chosen shipping option.

 

5. Returns and Refunds

  • You may return most items within 30 days of receiving your order for a full refund. Items must be unworn and in their original condition.

  • Please refer to our Refund Policy for detailed instructions on initiating a return.

 

6. Exchanges

  • Exchanges can be made for different sizes or colors. Please follow our return process and place a new order for the desired item.

 

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days for a refund or exchange.

 

8. Privacy Policy

  • We value your privacy and are committed to protecting your personal information. Please see our Privacy Policy for details on how we collect, use, and safeguard your data.

 

9. Customer Support

 

10. Liability

  • I Survived Room Parent is not responsible for any indirect, incidental, or consequential damages that may arise from the use or inability to use our products.

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Thank you for choosing I Survived Room Parent! We appreciate your business and look forward to serving you.

PRIVACY & SAFETY

Effective Date: January 1, 2024

 

At I Survived Room Parent, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

 

1. Information We Collect

  • Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, shipping address, billing address, and phone number.

  • Payment Information: We use secure third-party payment processors to handle your payment information. We do not store your credit card information.

  • Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, and pages visited.

 

2. How We Use Your Information

We may use your information for various purposes, including:

  • Processing and fulfilling your orders

  • Communicating with you about your order or inquiries

  • Improving our website and services

  • Sending promotional communications and updates (with your consent)

  • Preventing fraudulent transactions

 

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can choose to accept or decline cookies through your browser settings. However, declining cookies may limit your ability to use certain features of our website.

 

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., shipping companies, payment processors).

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

 

5. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

 

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information

  • Object to or restrict the processing of your personal information

  • Withdraw consent for us to use your personal information (where applicable)

To exercise these rights, please contact us at sales@isurvivedroomparent.com. 

 

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will take appropriate action.

 

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: I Survived Room Parent Email: sales@isurvivedroomparent.com
Phone: 281-508-7881

 

Thank you for trusting I Survived Room Parent with your personal information!

WHOLESALE INQUIRIES

Thank you for your interest in partnering with I Survived Room Parent! We are excited to offer our products to retailers and businesses looking to provide high-quality items to their customers.

 

1. Who We Are

At I Survived Room Parent, we pride ourselves on supporting the amazing volunteers that work with children. Our products are designed to encourage, support and inject humor into these roles.

 

2. Wholesale Information

  • Minimum Order Quantity: Our minimum order quantity for wholesale purchases is 50.

  • Pricing: Wholesale pricing is available upon request. Discounts may vary based on order size.

  • Availability: We strive to keep our products in stock; however, availability may vary. Please inquire for current stock levels.

 

3. How to Inquire

If you’re interested in placing a wholesale order or would like more information, please reach out to us at:

 

4. What to Include

When contacting us, please provide the following information:

  • Your business name and website

  • A brief description of your store and target market

  • The products you are interested in

 

5. Response Time

We aim to respond to all wholesale inquiries within 1-3 business days. Thank you for your patience!

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Apple Pay

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