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SHIPPING & REFUNDS

SHIPPING POLICY

Thank you for shopping with us! We’re excited to get your order to you. Please read our shipping policy for important information about our process.

 

1. Processing Time

  • All orders are processed within the time frame given at checkout.

  • You will receive a confirmation email once your order is processed and shipped.

 

2. Shipping Methods and Costs

  • We offer Flat Rate Shipping ($4.95)

    • International Shipping: Not yet available. Coming Soon!

 

3. Delivery Times

  • Delivery times may vary based on your location and chosen shipping method.

  • Please note that unforeseen circumstances (e.g., weather, holidays) may affect delivery times.

 

4. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.

 

5. Shipping Restrictions

  • We currently ship to U.S. Locations.

  • Orders cannot be shipped to P.O. boxes or military addresses.

 

6. Missing or Lost Packages

  • If your package is lost in transit, please contact us at orders@isurvivedroomparent.com within 10 days of the estimated delivery date.

  • We will work with you to resolve the issue as quickly as possible.

 

7. Damaged Items

 

8. Changes to Your Order

  • If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes.

 

9. Questions?

 

Thank you for your understanding and support! We appreciate your business!

REFUND POLICY

Thank you for shopping with us! Your satisfaction is our top priority. Please review our refund policy for important information regarding returns and exchanges.

 

1. Returns

  • You may return most items within 30 days of delivery date of receiving your order for a full refund.

  • Items must be unworn, unwashed, and in their original condition with tags attached.

 

2. Non-Returnable Items

  • Certain items are non-returnable, including:

    • Gift cards

    • Final sale items

    • Customized products

 

3. How to Initiate a Return

  • To initiate a return, please contact us at orders@isurvivedroomparent.com with your order number and the reason for the return.

  • We will provide you with instructions on how to return your item.

 

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

 

5. Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

 

6. Shipping Costs

  • Original shipping costs are non-refundable. You are responsible for return shipping costs

  • Unless the return is due to an error on our part (e.g., wrong item shipped).

 

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the item for a full refund or exchange.

 

8. Questions?

 

Thank you for your understanding and support! We appreciate your business!

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